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    Monarch Black Hawk FAQ during property closure

    How do I request a win/loss statement?
    Win/loss statements are still available. To receive a win/loss statement for either Atlantis Casino Resort Spa in Reno, Nevada or Monarch Casino Resort Spa in Black Hawk, Colorado, log in to your Monarch Rewards account and click Win/Loss Statement.

    Will my Comp or Tier Points expire?
    Comp and Tier Points will not be affected during this time.

    Will my Tier Status change?
    Tier status will not change during this time. Current Tier status will be retained through 12/31/2020

    When will the property open?
    We will reopen as soon as allowed by state and local authorities. Monitor our website and follow us on Social Media for updates.

     


     

    General FAQs

    What is the proximity of surrounding cities to Black Hawk?
    Central City is one mile west, Idaho Springs is 20 minutes west, and south Golden and Evergreen are 40 minutes from Black Hawk. Boulder and Denver are one hour away from Black Hawk.

    What stores/malls are close to the area?
    Colorado Mills is the nearest mall. It is located in Golden approximately 40 minutes away from Black Hawk.

    How far is the airport?
    The Denver International Airport is approximately one hour and 10 minutes away from Black Hawk.

    Does the casino hold slot tournaments?
    Black Hawk does not offer daily or weekly tournaments. Any special tournament will be in the monthly promotions mailer.

    Is there an area where guests can watch games and/or fights?
    There are televisions throughout the casino that broadcast games from standard channels and cable, including our video wall at the Stage Bar. There is not a place to view pay-per view fights or fights on premium cable channels.

    Does Colorado have a betting limit?
    Yes, there is a $100 max bet per hand or spin.

    May I drink in Colorado casinos?
    Yes, cocktail waitresses can serve alcoholic beverages in our casino 24 hours a day, 7 days a week.

    Is there an area where underage children can be?
    No, all guests must be at least 21 years old.

    Can my underage children eat in The Buffet?
    No, all guests must be at least 21 years old.

    How do I get a win/loss statement?
    Any guest wishing to receive a win/loss statement would first need to fill out a win/loss request form. The form can be picked up in person or download by clicking here. Please visit us in person at Guest Services with the completed form, or mail it back with a notarized signature.

    Does Monarch Casino have a bus program?
    Yes, Monarch Casino will refund the cost of a $20 bus ticket with 300 earned points in the same day. Currently, Monarch Casino does not have a shuttle program.

    Does Monarch Casino make charitable donations?
    Yes, donation requests can be sent to The Donation Committee, P.O. Box 9, Black Hawk, CO 80422. Please send a letter with the details of your organization, for what event you are requesting a donation for, and what specifically you are requesting.

    How is Monarch Casino related to Atlantis Casino Resort Spa?
    Both Monarch Casino Black Hawk and Atlantis Casino Resort Spa in Reno, NV are owned and operated by Monarch Casino & Resort, Inc. Atlantis is a Four Diamond property in the heart of Reno, NV with a world-class resort, liberal gaming, an award-winning spa and eight exceptional restaurants. For more information on Atlantis, visit atlantiscasino.com.

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